1ex bet Privacy Policy —
Your Data, Clearly Explained

This Privacy Policy describes how 1ex bet ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "Player") who register for or use the 1ex bet online gaming and sports betting platform accessible at 1exbet.casino.

We take our data protection responsibilities seriously. The 1ex bet platform is used primarily by players based in Pakistan, and this Privacy Policy is written in plain English to ensure that every player — regardless of their background in data law — can understand exactly how their personal information is handled.

By registering an account on the 1ex bet platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, please do not register an account or use the platform.

1ex bet is the data controller responsible for personal data collected through the platform. As data controller, 1ex bet determines the purposes for which personal data is collected and the means by which it is processed.

For any data protection queries, requests to exercise your rights, or concerns regarding this Privacy Policy, you may contact the 1ex bet data protection team via the contact details provided in Clause 15 of this Policy. All data protection communications are handled in English.

1ex bet collects personal data across several categories depending on the nature of your interaction with the platform. The following table summarises the main categories of data we collect and the context in which each category is collected:

We do not collect sensitive personal data such as biometric data, health information, or religious beliefs, except where a player voluntarily discloses such information in a support communication context, in which case it is used only to address the specific query.

1ex bet uses personal data collected from Pakistani players for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and manage your PKR wallet balance.
• Payment processing: To process deposits and withdrawals via Easypaisa, JazzCash, Raast, SadaPay, and Pakistani bank transfers, and to verify payment method ownership.
• KYC and compliance: To fulfil Know Your Customer obligations, verify age eligibility (18+), and comply with applicable anti-money laundering requirements.
• Platform operation and security: To detect and prevent fraud, account abuse, duplicate registrations, and suspicious financial activity on the platform.
• Customer support: To respond to your queries, resolve disputes, process self-exclusion requests, and assist with responsible gaming tool activation.
• Responsible gaming: To monitor gaming behaviour patterns that may indicate a potential gambling problem and to apply player-configured limits, reminders, and cooling-off periods.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the 1ex bet platform, game selection, and user experience for Pakistani players.
• Legal compliance: To retain records as required by applicable law and to respond to lawful requests from competent authorities.
• Marketing communications: To send promotional information about 1ex bet bonuses and features to players who have opted in to receive such communications (see Clause 13).

1ex bet processes personal data on the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: Processing required to fulfil the Terms & Conditions you agreed to when registering a 1ex bet account — including account management, payment processing, and support.
• Legal obligation: Processing required to comply with applicable KYC, anti-money laundering, and data retention obligations imposed by law.
• Legitimate interests: Processing for fraud prevention, platform security, and aggregated analytics — where these interests do not override your fundamental privacy rights.
• Consent: Processing for marketing communications, where you have explicitly opted in to receive such communications and may withdraw consent at any time.

Because 1ex bet operates exclusively in Pakistani Rupees (PKR) and integrates directly with Pakistani payment providers, some specific data handling practices apply to payment processing:

• Easypaisa and JazzCash deposit and withdrawal transactions are processed via the respective providers' APIs. 1ex bet receives transaction confirmation references but does not store full mobile wallet credentials on our servers.
• For bank transfers via HBL, UBL, or MCB, 1ex bet stores bank account details sufficient to process the withdrawal to the correct account holder — these are encrypted at rest using AES-256 encryption.
• Full PKR transaction histories are maintained in your account dashboard and are accessible to you at any time.
• Payment data is shared with relevant Pakistani financial institutions only to the extent necessary to process your deposit or withdrawal instruction.

The 1ex bet platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function — including session management, login state, and PKR wallet balance display. These cannot be disabled without impacting platform functionality.
• Performance Cookies: Used to collect anonymised data about how players navigate the 1ex bet platform — such as which pages are visited most frequently and where errors occur. This data is used solely to improve platform performance.
• Functional Cookies: Used to remember your preferences, such as your preferred language setting and responsible gaming tool configurations.
• Analytics Cookies: Used for aggregated, anonymised analysis of platform usage patterns. No individual player data is exported from analytics processing.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent normal platform use. 1ex bet does not use cookies to serve third-party advertising or to track your activity outside of the 1ex bet platform.

1ex bet does not sell, rent, or trade personal data. Personal data is shared with third parties only in the following strictly limited circumstances:

• Payment providers: Easypaisa, JazzCash, Raast, SadaPay, HBL, UBL, and MCB — solely to process deposit and withdrawal transactions in PKR.
• Identity verification services: Third-party KYC service providers used to verify CNIC documents and player identity — operating under data processing agreements that restrict use to verification purposes only.
• Game providers: Certified game software providers whose titles are hosted on the 1ex bet platform may receive anonymised session data for RNG audit and game performance purposes.
• Legal and regulatory authorities: Where 1ex bet is required by law or by a lawful request from a competent Pakistani or international authority to disclose player data, such disclosure will be made to the minimum extent required.
• Platform infrastructure providers: Hosting, security, and technology service providers who process data solely on 1ex bet's instructions under contractual data processing agreements.

All third parties with whom 1ex bet shares personal data are contractually bound to process that data only for the specified purpose, to maintain appropriate security standards, and to refrain from any further disclosure or commercial use of the data.

1ex bet retains personal data for defined periods based on the purpose for which it was collected and applicable legal requirements:

Upon expiry of the applicable retention period, personal data is securely and permanently deleted or anonymised in a manner that prevents re-identification.

As a 1ex bet player, you have the following rights in respect of your personal data. These rights can be exercised at no cost by contacting the 1ex bet support team:

• Right of Access: You have the right to request a copy of all personal data held by 1ex bet about you, including your account data, transaction history, and any KYC documentation on file.
• Right to Rectification: If any personal data held by 1ex bet is inaccurate or incomplete, you have the right to request its correction. Some changes (such as name corrections) may require supporting documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations. Data required for compliance purposes cannot be deleted before the applicable retention period expires.
• Right to Restrict Processing: You may request that 1ex bet restricts processing of your data in certain circumstances, such as while a dispute is being investigated.
• Right to Data Portability: You may request a machine-readable copy of personal data you have provided to 1ex bet, where technically feasible.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing communications. Objections to marketing will be acted upon immediately.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

1ex bet implements a layered security architecture to protect personal data against unauthorised access, accidental loss, destruction, or alteration. The following technical and organisational measures are in place:

• All data in transit is encrypted using TLS 1.3 with 256-bit key length — providing the same encryption standard used by major Pakistani banks for online banking services.
• Sensitive data at rest — including CNIC documents, payment details, and KYC records — is encrypted using AES-256 encryption on secure servers.
• Access to personal data within the 1ex bet organisation is restricted on a strict need-to-know basis. Support agents access only the data necessary to resolve the specific player query they are handling.
• The 1ex bet platform is subject to regular security testing, including penetration testing, to identify and address vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA) is available to all players and is recommended as an additional layer of account security.
• In the event of a data security incident, 1ex bet has an incident response plan that requires notification of affected players within 72 hours of the incident being confirmed.

The 1ex bet platform is strictly restricted to individuals aged 18 years and above. 1ex bet does not knowingly collect personal data from individuals under the age of 18.

If 1ex bet discovers or is notified that personal data has been collected from a person under the age of 18, that data will be immediately and permanently deleted, the associated account will be closed, and any deposited funds will be returned to the original payment source. Age verification is conducted as part of the KYC process for all accounts.

If you are a parent or guardian and believe that your child has registered a 1ex bet account, please contact our support team immediately. We take underage access reports with the highest priority and will act within 24 hours of receiving such notification.

1ex bet may send promotional communications — including information about bonuses, new game launches, jackpot events, and platform features — to players who have explicitly opted in to receive such communications during registration or subsequently through account settings.

Marketing communications are sent via WhatsApp, Telegram, SMS to your registered Pakistani mobile number, or email, depending on the contact preferences you have specified. 1ex bet does not send unsolicited marketing messages to players who have not opted in.

• You may withdraw your consent to receive marketing communications at any time by updating your communication preferences in your 1ex bet account dashboard or by contacting support.
• Opt-out requests are processed immediately and take effect within 48 hours at most for all active communication channels.
• Withdrawing marketing consent does not affect your ability to use the platform or your entitlement to transactional communications such as deposit confirmations and withdrawal notifications.

1ex bet reserves the right to update this Privacy Policy to reflect changes in platform operations, applicable law, or data processing practices. The effective date shown at the top of this document will be updated with each revision.

Where changes are material — meaning they significantly affect how we process your personal data or affect your rights — 1ex bet will notify registered players via their registered mobile number or email address at least 14 days before the changes take effect. Continued use of the 1ex bet platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically. Previous versions of this policy are available on request from the 1ex bet support team.

For any queries, requests, or concerns related to this Privacy Policy or the handling of your personal data by 1ex bet, please contact us using the details below. All data protection communications are handled in English by our dedicated support team.

• WhatsApp / Telegram: Available 24/7 — contact via the official 1ex bet support channels listed on the platform.
• Email: [email protected] (plain text only — this address is not a clickable link)
• Response time: Data protection queries are acknowledged within 24 hours and substantively addressed within 30 days.